We strive to achieve a high level of safety awareness in all matters relating to care.
It is, therefore, important for us that everyone is aware that mistakes can happen in care services. Mistakes do not occur by chance, but are often due to inadequate underlying procedures or an inappropriate organisation.
As mistakes represent deviations from what care should really be like, we often talk about reporting and processing deviations.
If something happens
If a deviation occurs and someone comes to harm, those of us working in health and social care must always report this. Did you know that we also report anything that represents a risk that someone might come to harm, even if this hasn’t happened yet?
We investigate the incident (deviation) and take action to make sure that it does not happen again. If a care injury occurs, you as the patient concerned or the relative or close friend of the patient concerned must be given the information you need.
You must also be given information so that you can report the incident to the Health and Social Care Inspectorate (IVO), the Patient Advisory Board, the County Councils, mutual insurance companies and Läkemedelsförsäkringen (Swedish Pharmaceutical Insurance).
Systematic methods produce results
Our employees are trained in systematic risk and cause analysis. Each unit must have at least one employee who is particularly knowledgeable about and familiar with this. All units have local strategies for their patient safety work.
Risk and cause analyses are also conducted at a central level when required. All of this means that we can constantly monitor and evaluate patent safety.
You can contribute
A safety culture is not created overnight. It is the result of everyone’s efforts to constantly check whether we are doing the right things in the right way.
We therefore encourage you as a patient or a relative or close friend to report any mistakes, so that we can investigate their cause and identify opportunities for improvement.