It is our objective that you receive care at the right time, but if for any reason, you have to wait too long, this is what applies.
The 30-minute rule
If you have booked a time for an appointment and have to wait for more than 30 minutes, you have the right to a refund of the fee you paid at the counter upon arrival. You must, however, ask for a refund before you leave the clinic. In that case, you must also retain the stamp on the high-cost card.
The 30-minute rule does not, of course, apply when visiting out-of-hours or emergency clinics. Nor if you are visiting a free clinic.
The care guarantee
If you are referred to us from another care provider, you should not need to wait for more than 30 days for your first appointment.
Once a decision has been made on treatment, you should not need to wait for more than 90 days for treatment to start. There is an exception if there are medical reasons for the waiting time, e.g. if you need to recover from a serious illness before we can start your treatment.